Impact
Driving Social Innovation at KLM E&M
How our collaborative efforts foster social and environmental progress within KLM and beyond.
Innovation in Action
Boosting Employee Engagement through Design Thinking
The Crowdsourced Innovation Cloud has empowered employees to engage in innovation through collaborative and bottom-up initiatives actively. One notable story involves a group of engineers who, with the help of a design thinking coach, transformed a basic idea into a fully-fledged solution for optimizing aircraft maintenance workflows.
By collaborating across departments and utilizing the platform’s tools for knowledge sharing and feedback, their idea was refined through iterative development. The result not only improved efficiency but also fostered a culture of ownership and creativity, showcasing the power of employee-driven innovation within KLM.
Sustainability Through Collective Action
Through the CIC platform, KLM employees have joined forces to tackle sustainability challenges, resulting in tangible environmental benefits. One standout innovation emerged from a collaboration focused on reducing the airline’s carbon footprint by optimizing energy consumption during maintenance operations.
By crowdsourcing ideas and involving external sustainability experts, the team introduced more energy-efficient practices and developed a framework for sustainable maintenance processes. This initiative, driven by collective action, has not only reduced operational costs but also aligned KLM with its long-term sustainability goals, demonstrating the impact of collaborative innovation on the environment.
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Stakeholder Stories
Dairen Lauffer
Apprentice
Dairen is spearheading an innovative project using 3D printing technology to map out the technical area of Schiphol-East. His work is transforming how KLM visualizes its infrastructure, creating a detailed and interactive 3D model. This initiative allows employees and external partners to engage with the space digitally, boosting collaboration and driving innovation, especially in facility optimization.
Steven Rooijers
Graduate Intern
Steven, focused on KLM's sustainability goals, leverages the Crowdsourced Innovation Cloud (CIC) platform to drive eco-friendly innovation across the company. By harnessing the collective intelligence of internal employees and external experts, Steven’s efforts are steering KLM towards reducing its environmental footprint, enhancing resource efficiency, and creating a greener future for aviation.
Jasper Borst
Graduate Intern
Jasper is working on an essential project aimed at optimizing hangar space at KLM. His focus is on planning the most efficient placement of aircraft across different hangars, ensuring streamlined operations and reduced downtime. Jasper's strategic planning has a significant impact on operational efficiency, contributing to KLM’s broader goals of innovation and sustainability.